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FAQ

Details about aiibot purchase

Q: The roller brush is not working properly, what should I do?

A: The robot can safely climb over an obstacle measuring 1.5cm and a 15 degree upward slope.
C3 is designed with a roller brush to get rid of the dirt on your carpets and rugs. Please make sure that if your rugs are too fluffy, the brush head might get stuck and cause malfunction of the robot as a whole.

Q: My robot can’t charge, what should I do?

A: Please follow these steps and record a video while you're doing it:
1. Place the charging base right against the wall and the robot within 1 meter away from the charging base without any obstacles in between.
2. Test if it will find the way back to the base.
If yes, then make sure next time when you use the robot, there's no obstacles comes in between.
If not, then you may provide the unique product identification number and the video you just took and we will exchange a brand new robot.



Q: My robot cannot go back to the charging base, what should I do?

A: Please follow these steps and record a video while you're doing it:
1. Place the charging base right against the wall and the robot within 1 meter away from the charging base without any obstacles in between.
2. Test if it will find the way back to the base. If yes, then make sure next time when you use the robot, there's no obstacles comes in between. If not, then you may provide the unique product identification number and the video you just took and we will exchange a brand new robot.